Privacy Policy

Last updated: 03rd March 2025

1. Introduction

MoonHost (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your Personally Identifiable Information (“PII”) and Personal Data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Information We Collect

We collect and process the following types of information:

Account Information: When you register for our services, we collect your name, email, and payment details.
Technical Data: IP address, device information, browser type, and usage analytics.
Communication Data: Emails, messages, and customer support interactions.
Payment Information: Processed securely through third-party payment providers.

3. How We Use Your Information

We process your information for the following purposes:

To provide and manage our services.
To communicate with you regarding your account and service updates.
To improve, secure, and optimize our platform.
To comply with legal and regulatory obligations.
To send marketing communications if you have opted in (you can opt-out at any time).

4. Sharing and Disclosure

We only share your information in limited circumstances:

With your consent or at your request.
With subsidiaries, affiliates, and service providers that support our operations.
For legal compliance (e.g., court orders, lawful government requests).
If MoonHost is acquired or merges with another company.

All third parties handling your data are bound by contractual obligations to maintain its confidentiality and security.

5. Legal Basis for Processing

We process personal data under the following legal grounds:

Your consent (when you voluntarily provide data or opt-in to marketing).
Performance of a contract (to provide our services).
Legitimate interest (to enhance our services and security).
Legal compliance (to fulfill our regulatory obligations).

6. Your Rights

If you are an EU/UK resident, you have rights under GDPR, including:

Access & Correction: View or update your personal data.
Erasure (Right to be Forgotten): Request deletion of your data.
Objection & Restriction: Limit how we process your data.
Data Portability: Obtain a copy of your data.
Withdraw Consent: Opt-out of marketing communications anytime.

To exercise these rights, contact us at [email protected].

7. Data Transfers & Security

We store and process data primarily in the European Union (EU). If data is transferred outside the EU/UK, we implement safeguards like Standard Contractual Clauses (SCCs) to ensure data protection.

We take security seriously and implement industry-standard measures to protect your data from unauthorized access, loss, or misuse.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you delete your account, we remove your data, except where retention is legally required.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email, website or community server (Discord).

10. Contact Us

For questions or requests regarding this policy, please contact:
📧 Email: [email protected]
🌍 Website: www.moonhost.space