Terms of Service

Last updated: 05th March 2025

Welcome to MoonHost! By accessing and using our services, you agree to comply with the following Terms of Service. Please read these terms carefully before using our hosting services.

1. Acceptance of Terms

By using MoonHost (“we,” “us,” “our”), you acknowledge that you have read, understood, and agreed to these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our services.

2. Services Provided

MoonHost provides game server hosting, related software, and technical support. We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. Account Registration & Security

You must provide accurate and complete information when registering an account.
You are responsible for maintaining the security of your account and password.
Any unauthorized access or breach should be reported immediately.
MoonHost is not responsible for any loss or damage resulting from unauthorized account use.

4. Payment & Billing

All payments are processed securely. We accept major payment methods as specified on our website.
Services are billed on a recurring basis unless canceled by the user.
Failure to make timely payments may result in service suspension or termination.
No refunds will be provided unless explicitly stated in our refund policy.

5. Acceptable Use Policy

You agree to use our services responsibly. Prohibited activities include:

Hosting or distributing illegal content, including but not limited to pirated software, copyrighted material without permission, or malware.
Engaging in abusive behavior, harassment, or hate speech.
Performing any activity that disrupts or degrades the performance of our services, including DDoS attacks.
Using our services for cryptocurrency mining without explicit permission.
Violating any applicable laws or regulations.

Failure to comply with these rules may result in account suspension or termination.

6. Service Availability & Uptime

We strive to maintain a high level of service uptime. However, we do not guarantee 100% availability.
Scheduled maintenance or unforeseen outages may occur, and we will make reasonable efforts to notify users of any disruptions.

7. Termination & Suspension

MoonHost reserves the right to suspend or terminate services if:

You violate any of these Terms.
Your payment is overdue beyond a reasonable period.
We determine that your use of our services poses a risk to our infrastructure or other customers.

8. Data & Backups

While we make efforts to provide a secure hosting environment, we do not guarantee the safety of user data.
Customers are responsible for maintaining backups of their data.
MoonHost is not liable for any data loss due to hardware failure, user negligence, or external attacks.

9. Limitation of Liability

MoonHost shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

Service interruptions or downtime.
Loss of data or profits.
Unauthorized access to customer accounts or data breaches.

Our total liability in any case shall not exceed the amount you paid for the affected services in the last billing cycle.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at [email protected].